Support
If the button doesn't open an email app, copy the address and write from your own email: [email protected]
Include these and we can help faster
- What happened, on which screen or island
- Your device (e.g. iPhone 15, iPad Air, Pixel 8) and iOS or Android version
- The app version (at the bottom of Profile, e.g. Earmonia 1.0 (5))
- A screenshot, if you have one
Common questions
A set I bought doesn't show up
Tap “Restore purchases” in the shop, the shipyard or the wardrobe; you only need to be signed in with the Apple Account you bought it with (on Android, the Google account you use on Google Play). Refunds are requested through Apple for the App Store (reportaproblem.apple.com) and through Google Play for Google Play.
Sing obstacles can't hear me
Check that Settings › Earmonia › Microphone is on (on Android, Settings › Apps › Earmonia › Permissions › Microphone). In a quiet place, sing the note you hear on “Na” or “La”. Sing obstacles can't be passed without the microphone.
Will I lose my progress?
Without an account your progress stays only on your device, and it is deleted if you delete the app. If you sign in under Profile › Account (with Apple on iPhone and iPad, with Google on Android), your progress is backed up and can move to another device.
How do I delete my account?
Profile › Account › Delete account. Your account data is permanently deleted from our server; the game on your device and the purchases tied to your store account remain. If you can't access the app, ask by email as described on the Delete account page.
I saw an inappropriate name
Tap “Report” in the ⋯ menu on that captain's card in the Harbor or on a contest leaderboard. We review open reports within 24 hours. You can also email us.
How do I turn off anonymous statistics?
With the switch on the Profile › Settings › Anonymous statistics screen. What is sent is listed on the same screen and in the Privacy Policy.