Delete your Earmonia account
1. Delete in the app
Your account is connected with Sign in with Apple on iPhone and iPad and with Sign in with Google on Android; the steps are the same on both:
- Open Earmonia and go to the Profile tab at the bottom.
- In the Account section, tap Delete account.
- Confirm “Delete your account?” with Delete account. Apple (iPhone and iPad) or Google (Android) asks once more to confirm.
- When you see “Account deleted”, your account and all of its data on our server have been deleted. Deletion happens immediately.
2. If you can't access the app
If you have deleted the app, lost your device or can't sign in, email [email protected] with the subject “Account deletion request”:
- Include the address your account is linked to: with Sign in with Apple, your Apple Account email (if you chose to hide your email, the address ending in @privaterelay.appleid.com that Apple created; on iPhone you can find it in Settings, in the “Sign in with Apple” section of your Apple Account); with Sign in with Google, your Google account email.
- So that we can confirm the account is yours, please send the email from that address if you can. If you write from another address or used Apple's private relay address, we send a confirmation email to the address linked to the account and delete it once you reply.
- If you know them, add your in-game name and friend code (for example Kaan#7K3M); this helps us find your account.
We delete your account within 30 days of receiving your request and let you know by email. The deletion is the same as deleting in the app.
3. What is deleted
When your account is deleted, the following is permanently removed from our server and cannot be recovered:
- Your account: your account identifier (your Apple or Google identifier) and your email address.
- Your in-game name and friend code.
- Your progress backup (stars, the voyage you reached, the copy of your game progress).
- Your Deck card (boat, ship decorations, Moni's outfit, logbook, badges, streak).
- Your Harbor records: friendships, requests, blocks, greetings, friend-adding attempts, and reports you made or that were made about you. You also disappear from your friends' lists.
- Your purchase records (product, transaction or order number, dates).
- Your contest records: pre-registrations, rounds, answers, leaderboard places, trophies and rewards. You also disappear from contest leaderboards.
On iPhone and iPad, the Sign in with Apple authorization is revoked as well. On Android, we keep no Google token that would need to be revoked, so no request is sent to Google; if you like, you can remove Earmonia's connection in your Google account settings.
4. What remains, and for how long
- Contest archives: if you took part in a contest that has been archived, the archive holds only a pseudonym (for example K-1A2B3C4D), not your name or email. This pseudonym is recorded for erasure and removed from the archives within 30 days.
- Anonymous statistics: the usage statistics sent to improve the game are not linked to any account, device or person. Because they cannot be linked to anyone, they cannot be deleted per person; they remain as aggregate statistics.
- Server logs: our hosting provider's security logs (IP address, time) are deleted automatically within a few days.
- Purchase history in the store: your purchase history with Apple or Google Play stays in the store's own records; the sets you bought stay tied to your store account and come back with “Restore purchases”.
- The game on your device: your game progress stays on your device. To remove it too, delete the app or tap Profile › Reset progress.
5. If you played without an account
If you never connected an account, we hold no data about you on our server: your progress is only on your device. To delete it, delete the app or tap Profile › Reset progress. Anonymous statistics are not linked to anyone, so there is no record to delete; you can turn them off under Profile › Settings › Anonymous statistics.
See the Privacy Policy for details, or the Support page if you need help.